Return Policy

Making a return or exchange is easy. Just make sure you request a Returns Merchandise Number, and send your item(s) back to us within 14 days receipt.

MARAVEYA will only accept returns and exchanges under the following conditions:

  1. Product(s) should be returned new, unused, and with all designer garment tags still attached.
  2. Product(s) are returned undamaged and in their original condition. If items are damaged or used in any way they will be sent back to the customer.
  3. Products(s) are returned within the 14-day return margin that the company allows.

Return Policy and Details

Shipping and handling are not charged to the customer in returns or exchanges.

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this.

If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.

Your refund will be credited to the original payment method or as store credit to your MARAVEYA account.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through shopmaraveya.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 7 working days to show on your account due to varying processing times between payment providers.

Thank you for shopping at shopmaraveya.com! Should you need any further assistance with your order please don’t hesitate to CONTACT US!